Refund/Return Policy

Return Policy

Timeframe: You have 7 days from the date of purchase to return an item for a refund or exchange.
Condition: Items must be unused, undamaged, and in their original packaging.
Proof Required: A receipt or proof of purchase is required.
Non-Returnable Items:
- Sale items (only regular-priced items qualify).
- Gift cards and downloadable software.
- Perishables (food, flowers, magazines).
- Intimate/sanitary goods, hazardous materials, and certain health/personal care items.
- Do not send returns back to the manufacturer.

Partial Refunds
You may only receive a partial refund if:

Books show clear signs of use.
Media (CDs, DVDs, software, games, vinyl, etc.) has been opened.
Items are damaged, missing parts, or not in original condition (not due to our error).
Items are returned after 30 days from delivery.

Refunds

Once your return is received and inspected, you will get an email confirming if your refund was approved or rejected.
If approved, the payment will automatically be credited back to your original payment method.
Missing a refund?
- Check your bank account, then contact your credit card company and bank. If you still haven't received it, email outstandingtrainingcenter@gmail.com.

Exchanges

Gifts

Marked as a gift when shipped to you: You will receive a gift certificate by mail once the item is returned.
Not marked as a gift (or shipped to the buyer): The refund goes directly to the person who bought the gift.

Shipping Instructions

Address: Mail returns/exchanges to:
- 90 Bowery #403, New York, NY 10013
Costs: You must pay for your own return shipping. Shipping costs are non-refundable (and will be deducted from your refund).
High-value returns: If your item is over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for packages.